Patient Feedback

If a patient answers a question from the Patient & Family Portal with Okay, Fair, or Poor, or submits a note on what could have been done better during their experience with a team member, the response will be recorded on the Patient Feedback page in the Management Hub. Managers can see all of the feedback for their direct reports and anyone in their reporting hierarchy!

View Patient Feedback

1. Navigate to your  Management Hub
2. Select  Patient Feedback
3. The Patient Feedback page will appear:
   
   
   1. Feedback without any comment indicates that the patient response included at least one response of Okay, Fair, or Poor
   2. Feedback with a comment indicates that the patient left feedback on how to improve their experience
   3. Feedback with a comment and  Follow-up requested indicates that the patient shared their contact information for someone to follow up with them
      
      
4. Click on any response to see the Feedback details which include:
   
   
   1. Name of care provider and job title
   2. How long ago the feedback was received
   3. The patient's response to questions that triggered this feedback entry
   4. The ability to view or add internal notes to the feedback; notes will be visible to other managers who have access to this feedback
   5. The patient's feedback comment (if provided)
   6. An indicator for  Follow-up requested (if follow-up is requested)
   7. The patient's contact information (if follow-up is requested)
   8. The ability to mark the follow-up as complete (if follow-up is requested)
      
      
5. To navigate back to the main Patient Feedback page, click the  back button at the top left of the Feedback details page or the Close button on the top tight of the page

Back to Top

Feedback notifications

A team member's manager will receive the following notifications depending on how a patient responds on the "What could have been done better?" page:

Comment received

1. In-app notification
2. Email

Request for follow up

1. In-app notification (persists until the user clicks on it)
2. SMS notification
3. Email

Comment + Request for follow up

1. In-app notification (persists until the user clicks on it)
2. SMS notification
3. Email

Back to Top