IN THIS ARTICLE
Client information
This article is geared toward users whose Wambi organizational plan includes patient-focus and recognition.
Wambi notifications are designed to keep you informed, whether you're on your Wambi site or on the go. Read on to learn more about what notifications will appear in the platform, in your email, and on your mobile devices and how they work.
NOTE
If you sign in with a code or need to verify your account, you will receive the code on the device you select during the verification.
Notifications for Wambi activity
Wambi users will receive the following notifications for pertinent activity in Wambi; notification preferences for text (SMS) and email alerts can be adjusted at any time. In-app notifications cannot be adjusted.
Activity notifications
| In-app | Text (SMS) | ||
|---|---|---|---|
| Wambi received | |||
| Drafted and scheduled Wambi needs update | |||
| Comment received | |||
| Tagged in a post, comment, or in a Wambi | |||
| Post made in your group |
Patient-related notifications
| In-app | Text (SMS) | ||
|---|---|---|---|
| Wambi received | |||
| Hot Streak (recipient notification) | |||
| Perfect Score |
Account notifications
| In-app | Text (SMS) | ||
|---|---|---|---|
| Profile change(s) approved | |||
| Profile change suggested | |||
| Sign in reminders |
Manager and group owner notifications only
In addition to the notifications for Wambi activity, managers and group owners are notified about some of the activity related to their direct reports or people in groups they manage.
Patient-related notifications
| In-app | Text (SMS) | ||
|---|---|---|---|
| Service recovery: patient submitted comment | |||
| Service recovery: patient requested follow-up | |||
| Hot Streak for direct report |
Managerial notifications
| In-app | Text (SMS) | ||
|---|---|---|---|
| Upcoming service anniversary on your team | |||
| Profile change submitted |
| If a client has not yet enabled service anniversary reminders, users will not receive notifications about service anniversaries for their team. |
Additional Wambi communications
In addition to platform notifications, Wambi users will receive the following emails:
- Onboarding Series
- 4-week email series for all users triggered for initial launch and additions to the employee data file
NOTE
If your Wambi plan includes cobranded marketing materials, the cobranding will only be reflected in the Onboarding Series.
- Wambi Word
- Monthly manager and group administrator enrichment e-newsletter
- Product Updates
- Bi-monthly manager and group administrator update e-newsletter
Whitelisting Wambi domains
Adding Wambi domains to your approved sender list will help enable the delivery of platform notifications and onboarding messages to your team’s inbox. Wambi communication will come from the following emails and domains:
- news@wambi.org
- noreply@mailwambi.com
- learn@wambi.org