IN THIS ARTICLE

Wambi requires users who are not signed in to our Wambi Support Desk to enter a Captcha in order to submit a ticket. If you are having an issue submitting a support ticket to the Wambi Support Desk because of the Captcha, read below for two ways to troubleshoot.


Sign in to the Wambi Support Desk to submit a ticket


  1. If you already have an account on the Wambi Support Desk:

    1. Navigate to https://wambi.freshdesk.com/support/login or click on the Login button at the top of the page
    2. Sign in using your credentials
    3. Once you have reached the home page, click the Submit a Ticket button at the top of your page
    4. You will not be asked to complete a Captcha if you are signed in

  2. If you do not have an account on the Wambi Support Desk:

    1. Navigate to https://wambi.freshdesk.com/support/signup 
    2. Enter your full name, an email address, and complete the Captcha and click Register
    3. You will receive an email verifying your account; click the link in the email to navigate back to the Wambi Support Desk and sign in
    4. Sign in using your credentials
    5. Once you have reached the home page, click the Submit a Ticket button at the top of your page
    6. You will not be asked to complete a Captcha if you are signed in

Back to Top


Open a private browser window


If you do not have a Wambi Support Desk account, you can submit a ticket with a Captcha by opening a private or incognito browser window and accessing https://wambi.freshdesk.com/support/tickets/new. 


You should not have an issue completing the Captcha on an incognito browser window. To open a private browser in Wambi's supported browsers: 


  • Chrome: In the Chrome app, click on the  menu and select New incognito window
  • Safari: In the Safari app on your Mac, choose File > New Private Window
  • Edge: In Microsoft Edge, select Settings and more  > New InPrivate window.
  • Firefox: In Mozilla Firefox, click the menu  button and then click New Private Window


Back to Top