Client Admin Article
This article is geared toward Wambi client admins.
Learn more about how Wambi employs language processing to help you protect your patients from sharing their personal information!
PII/PHI detection
Wambi leverages a language processing tool as part of our AWS suite to detect any personal identifying information (PII) or protected health information (PHI) included in patient Wambis. If a patient includes any PII or PHI in the message they send to their care provider, the identifying information is flagged.
When the corresponding account setting to detect and scrub PII/PHI in patient messages is enabled on a client account, patient messages with identifying information are scrubbed of the information and the message would appear on the Wambi newsfeed and to the recipient like this:
Original
Hi Anna, thank you for helping me today! From Dana Watts
Scrubbed
Hi ****, thank you for helping me today! From **********
Client account setting: Enable PII/PHI Detection
If you wish to enable PII/PHI detection in patient Wambis, please connect with your Client Success Manager to discuss this configuration!