Wambi Support Desk

Intro to Wambi 5

• Getting started with Wambi
• Leader User Guide
• Team Member User Guide
• Contractor User Guide
• Collecting Patient Wambis User Guide

Wambi Tips 2

• Save Wambi to your device
• Add emoji to text fields

Wambi Webinars 1

• Wambi Webinars

Tips and Extras 1

• Minimum requirements and technical specifications for Wambi

Support Desk Information 1

• Help - I can't submit a support ticket!

Video Library 6

• Video Library
• Video: Create a post
• Video: My Preferences
• Video: Manage your delegates
• Video: Thank a caregiver with Chatbot

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Best Practices 10

• Hosting a Wambi Event
• Best Practice: Messaging Wambi in patient technology
• Pronouns and Chosen Display Name in Wambi
• Best Practice: Get More Engagement on Your Posts
• Best Practice: Using Wambi for Connection

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What's New 2

• What's New
• Mobile releases

Newsfeed and Home 31

• Navigate the newsfeed
• Team member newsfeed
• Manager newsfeed
• Leader newsfeed
• Contractor newsfeed

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Groups 14

• Groups by organizational structure in Wambi
• My Team
• Group profiles
• View group members
• Set up a Cohort

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Wambis 13

• Send a Wambi
• Schedule a Wambi
• Remove schedule from a Wambi
• Edit Wambi
• View Wambi drafts

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My Profile 6

• View My Profile
• My Wambis
• My Challenges
• Join a challenge
• Patient Voice

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Menu 20

• Team member menu overview
• Direct manager / Supervisor menu overview
• Leader / Group Owner menu overview
• Contractor menu overview
• My Preferences

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Management Hub 15

• Management Hub overview
• Patient Feedback
• Leave a note on patient feedback
• Patient feedback: Contact for follow-up
• Service Recovery Notifications

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Delegate Users 7

• View Delegate Accounts
• Delegate user permissions
• Add a delegate user
• View delegate users and activity
• Manage delegate user activity

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Technical Information 30

• Roles in Wambi
• Image and media requirements
• Wambi Previous Releases
• October 2023 Wambi Releases
• September 2023 Wambi Releases

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Announcements 6

• Announcing Wambi Check-ins!
• Check-ins FAQs
• Wambi Check-in Library
• Announcing Wambi Cohorts
• Cohorts FAQs

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Feature Descriptions 1

• Reward Options in Wambi

Account Settings Information and Updates 6

• Client admins: Patient portal updates in v4.8.20
• Client admins: Sentiment Analysis Information
• Client admins: Patient portal access options for patients
• Client admins: PII/PHI detection capabilities
• Client admins: COPPA Compliance functionality

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Mobile app 2

• Wambi mobile app: Technical FAQs
• Wambi features

General FAQs 2

• Sign in with a code
• Sign in with employee ID